MJ Phillips

Consulting offers me the chance to leverage my career experience in the financial services industry to not only support client initiatives, but to also share industry best practices and observations.

MJ has significant industry experience in operations and strategic planning, specifically process improvement, policy development and implementation, and financial data analysis and reporting.  Prior to joining Oyster, MJ oversaw the management of client services operations for a national retail broker-dealer and clearing firm, including long-term administrative planning to ensure operating units were positioned to meet and exceed client needs and enhance revenue-generating capabilities.  She has successfully managed large teams, and transitioned departments through complex organizational changes involving staff size, client growth, and operational shift – focus from internal/in-house, front office servicing to external clearing for correspondent firms.

Expertise

• Transitioning departments through complex operational changes involving staff size, client growth and operational shift, from internal/in-house, front office servicing to external clearing for correspondent firms
• Management of client services operations, branch offices and business units
• Assessment and management of organizational structures and workflow to enhance operational efficiency
• Development and management of process improvement projects including technology enhancement, outsourcing, reporting and customer service programs
• Assessment and development of procedures to ensure regulatory compliance
• Development and implementation policies regarding credit extension, risk management, and correspondent firm approval
• Forecasting and preparing operational budgets
• Training development and implementation
• Monitoring and controlling asset/concentration/risk and handled escalated issues

Career Highlights

• Senior Vice President, Client Services Director, Robert W. Baird & Co., Incorporated
• Senior Vice President, Manager, Margin & IRA Departments, Bank of New York (BNY) Clearing Services, LLC
• Assistant Vice President, Assistant Manager, Margin and IRA Departments, Bank of New York (BNY) Clearing Services, LLC