OO0413OK01_030P.JPG Lacy Hatton Office Manager 804.521.6010 vCard

As Office Manager for Oyster Consulting, Lacy plays an essential role in ensuring Oyster maintains the highest level of efficiency and effectiveness for our clients and associates. Throughout her more than 10 years in the financial services industry, Lacy has held roles that include technology support, compliance supervision, executive support and vendor management. Lacy began her career as a lead analyst on the help desk at Media One/AT&T Broadband and then moved to serve as an Information Risk Management Specialist and Security Liaison for Capital One. Prior to working as a part of the team that launched Oyster Consulting, Lacy was a Business Analyst at Wachovia Securities (now Wells Fargo Advisors).

Expertise

  • Responsible for organizing and coordinating office policies and procedures in order to ensure organizational effectiveness and efficiency of Oyster’s business operations and assist with supervision of office administrative staff
  • Act as point of contact and lead for many of Oyster’s vendor relationships including technology, communications and building management
  • Worked as a part of the development and implementation of new associate onboarding process
  • Charged with the planning and execution of corporate events including assisting in start-up of Oyster Consulting in 2008 followed by the company’s relocation in 2011
  • Served as interim Sales Assistant for regional Financial Consultant
  • Worked with internal compliance personnel of national financial firm in daily processes of supervision and daily trade support software
  • Involved in various successful software implementations and user testing of compliance supervision system at national broker dealer
  • Served as Technical Help Desk Associate at a national financial services firm with roles including providing coaching and training for first and second level support associates and ensuring department maintained Service Level Agreements

Career Highlights

  • Executive Assistant/Business Systems Analyst, Wachovia Securities
  • Security Liaison/Information Risk Manager “IRM”/Helpdesk, Capitol One
  • Internal Software Support/Team Lead, MediaOne/AT&T Broadband

Education, Accolades and Industry Commitments

  • Computer Administrative Specialist, with honors, Centura College
  • J. Sargeant Reynolds Community College, Human Services
  • Richard Bland College of the College of William and Mary, Information Technology
  • Notary for the Commonwealth of Virginia